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'War rooms' at 6 metro airports to address passenger inconvenience: Jyotiraditya Scindia

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By ETV Bharat English Team

Published : Jan 16, 2024, 4:01 PM IST

Updated : Jan 16, 2024, 5:22 PM IST

One more set of SOPs has been issued to the airlines in view of the recent incidents of fog-induced flight disruptions, especially in New Delhi. The new SOPs were announced by Civil Aviation Minister Jyotiraditya Scindia on Tuesday.

'War rooms' at 6 metro airports to address passenger inconvenience: Jyotiraditya Scindia
'War rooms' at 6 metro airports to address passenger inconvenience: Jyotiraditya Scindia

New Delhi: In view of the recent flight delays due to fog, Union Civil Aviation Minister Jyotiraditya Scindia on Tuesday said that 'war rooms' would be set up at the airports in six metros to address issues pertaining to passenger inconvenience immediately.

The decision comes after the Minister held a meeting with all stakeholders. A set of directives have been issued in connection with the fog-induced flight disruptions. Scindia said a Standard Operating Procedures (SOP) was issued on Monday to all airlines for better communication and facilitation of passengers for reducing discomfort during flight disruptions following adverse weather conditions.

Taking to his X handle, Scindia said that measures have been taken to mitigate the fog-related disruptions.

Reports have been sought thrice daily for all the six metro airports. It has been decided that directives of the Director General of Civil Aviation (DGCA) and the SOPs will be monitored and reported regularly.

An adequate number of CISF personnel will be deployed at the airports and airports and airline operators will set up ‘war rooms’ at the six metro airports to address any issues related to passenger inconvenience. The CAT III-enabled runway has been made operational from today.

On Monday, operations had to be shut down at Delhi airport for some time due to poor visibility following an unprecedented fog. Even the CAT III runways had to be closed down.

A passenger had assaulted an IndiGo flight pilot while the latter was making an announcement about a delay in flight on Monday. In a message on his X handle, Scindia requested passengers to be patient and assured that the stakeholders are working round-the-clock to minimise fog-related problems.

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Last Updated :Jan 16, 2024, 5:22 PM IST
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