E20 Fuel Compliance Case: Maruti To Contest Raipur Consumer Court Order For Car Replacement

New Delhi: Maruti Suzuki India on Thursday said it will challenge an order of the District Consumer Disputes Redressal Commission, Raipur, that directed the company to replace a customer's vehicle with a new E20-compatible vehicle, citing fuel contamination.

The car in the case was an E20-compatible car, fully equipped to handle E20 fuel, and there is evidence of contamination in the fuel collected from the customer's vehicle, Maruti Suzuki India said in a statement.

"We have learnt of an order by the District Consumer Disputes Redressal Commission, Raipur, wherein Maruti Suzuki has been directed to replace the customer's vehicle with a new E20-compatible vehicle," it said.

Statement from Maruti Suzuki (ETV Bharat)

The car in this case was an E20 compatible car, fully equipped to handle E20 fuel and so disclosed in the owner's manual, it added.

"There is evidence of contamination in the fuel collected from the customer's vehicle. Several other relevant facts have also not been reflected in the order," the company asserted.

The statement further said, "Maruti Suzuki will take necessary steps to challenge the impugned order before appropriate higher forum in accordance with law."

The company remains fully committed to quality, safety and customer satisfaction through robust engineering, processes and systems, it noted.

The consumer court recently ruled in favour of the customer who alleged repeated engine problems linked to ethanol-blended petrol and directed Maruti Suzuki to replace the complainant's Grand Vitara with a new E20-compatible model or refund the purchase price.

In its order, the Commission acknowledged that the complainant was sold a Maruti Grand Vitara Strong Hybrid Zeta Plus vehicle, manufactured in January 2023, but that the vehicle was not compatible with E20 petrol. After the complainant got his car filled with E20 petrol, the vehicle began to stall repeatedly, requiring multiple fuel changes, tank cleaning, and frequent visits to the service centre.

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