Bhubaneswar: Heramba Giri walked into the Odisha Chief Minister’s grievance cell on Monday with her seven-year-old daughter Meena (name changed). From the very look, it was evident that the child was suffering from some serious health ailment. Though the seven-year-old was unaware why her mother was crying unconsolably, she was the only one wiping the tears with her frock. Heramaba had carried Meena who was diagnosed with Xeroderma pigmentosum (XP), a rare genetic disorder, to seek help from the CM for her treatment.
A month ago, she had knocked the doors of the CM's grievance cell and was given a hearing by the CM, Mohan Charan Majhi. As per his instructions, the child was sent to the Cuttack SCB Medical College and Hospital for treatment. Today, Heramaba is back in the cell to plead for further help as she had run out of money for treatment.

Also present at the cell was Ratan Kalshe from Balangir who came with his 16-year-old challenged son Alok. The boy, unable to sit or walk, was trying to make himself comfortable during the waiting time. Seeing his struggle, the CM walked to him and heard from Ratan what ailed the boy.
This was just another Monday at the CM’s Grievance Redressal Cell in Bhubaneswar, where more than 1,000 people from all parts of the state had gathered. The Chief Minister first met about 30 differently-abled people waiting outside and heard each of them. He directed the senior officials of the government to sort their problems out as soon as possible.
While the CM approved Rs 5 lakh for Meena from the Chief Minister's Relief Fund and a house under the PM Awas Yojana, he immediately asked officials to arrange Alok’s hospitalisation and sanctioned aid for his treatment.

Besides, he assured the family of Meena and Alok that they would be given proper treatment.
There were hundreds others who awaited their chance with the CM at the eighth round of the Chief Minister’s grievance hearing on Monday, ever since Majhi took over the reins of the state in June 2024. The CM moved from one case to another, listening intently, and kept reassuring people that their voices mattered. This, he had been doing at all the hearings.
The CM also asked the people not to take the stress of travelling all the way to the state capital by unnecessarily spending money. "Our district collectors are there to hear you. If you have any problems in any of the districts, I would urge you to meet the collector first, as he is empowered to solve your issues. In case, your problems do not get solved after appeals, you can come here and meet me," said Majhi.
“Since we started this initiative on July 1 last year, 81% of grievances have been resolved,” the Chief Minister stated, adding, people come here with hope, and we will not disappoint them.

A total of 8,031 grievance petitions have been received in the past seven rounds of hearing and 6,545 cases resolved. While the resolution rate was as high as 90% in the first round, it varied after seven sessions which took place subsequently. "No case will remain pending. Our officials are on it and will do everything possible to help," the CM assured.
In the first round, 90 percent of the grievances have been resolved, while in the second round, 88 percent, and 86 percent in the third round, 84 percent in the fourth, 54 percent in the fifth and 47 percent in the sixth round, the CM elaborated. The grievances often pertain to health ailments, job regularisation, pension problems, education and justice delivery system.
ଆଜି ମୁଖ୍ୟମନ୍ତ୍ରୀ ଅଭିଯୋଗ ପ୍ରକୋଷ୍ଠରେ ରାଜ୍ଯର ବିଭିନ୍ନ ପ୍ରାନ୍ତରୁ ଆସିଥିବା ଜନସାଧାରଣଙ୍କ ଅଭିଯୋଗ ଶୁଣିବା ସହ ସେମାନଙ୍କ ସୁବିଧା ଅସୁବିଧା ସମ୍ପର୍କରେ ପଚାରି ବୁଝିଛି।
— Mohan Charan Majhi (@MohanMOdisha) February 3, 2025
ଲୋକଙ୍କ ସମସ୍ଯାର ସମାଧାନ, ଲୋକଙ୍କ ସରକାରର ପ୍ରାଥମିକତା। ଏହାକୁ ଗୁରୁତ୍ଵ ଦେଇ ଅଭିଯୋଗର ଯଥାଶୀଘ୍ର ସମାଧାନ ଏବଂ ନ୍ୟାୟ ପ୍ରଦାନ ପାଇଁ ଆବଶ୍ୟକୀୟ ପଦକ୍ଷେପ… pic.twitter.com/eYYDWdeD3j
Accompanying the Chief Minister were Health and Family Welfare Minister Mukesh Mahaling, Industries Minister Sampada Chandra Swain, Additional Chief Secretaries Satyabrat Sahu, Surendra Kumar, Deo Ranjan Kumar Singh and senior secretary-level officers of other departments.
Former Chief Minister Naveen Patnaik attended his last grievance meeting in August 2008.
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